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Salesforce Business Analyst

We are looking to hire a Salesforce Business Analyst with strong business acumen and the ability to understand and translate customer needs.

--Employment-based sponsorship unavailable-- --Qualified Applicants must reside in or plan to relocate to Indiana, New York, Colorado, or Texas--

The Salesforce Business Analyst will act as a key liaison between clients—primarily nonprofit organizations, but also other sectors—and our technical and consulting teams. You will gather and analyze business requirements, craft functional specifications, and facilitate the design and implementation of Salesforce solutions that support nonprofit operations, fundraising, program management, and outcome management, while also supporting clients from other industries.

Apply Now for: Salesforce Business Analyst
Availability
Full-Time
Location
Indianapolis, IN

Responsibilities

  • Engage with nonprofit clients to understand their business processes, challenges, and objectives.
  • Work with clients from various sectors to elicit, document, and prioritize requirements.
  • Provide strategic consulting on Salesforce best practices tailored to nonprofit workflows, as well as other industry-specific needs.
  • Collaborate with development and consulting teams to translate business requirements into technical solutions, configurations, and customizations.
  • Conduct workshops, facilitate requirement gathering sessions, and maintain clear stakeholder communication.
  • Develop user stories, process maps, functional specifications, and test cases.
  • Support data migration, data quality initiatives, and reporting needs.
  • Assist with testing, UAT, and user training to ensure successful adoption.
  • Offer ongoing support and recommend continuous improvement opportunities.
  • Stay updated on Salesforce platform developments and sector-specific trends, especially within the nonprofit industry.

Requirements

  • Bachelor’s degree in Business, Information Technology, or related field.
  • 3+ years of experience as a Business Analyst, high preference to those with experience within Salesforce environments.
  • Experience working in software development, consulting, or client-facing roles in related industries.
  • Proven experience working with nonprofit organizations; familiarity with nonprofit workflows and Salesforce NPSP/Nonprofit Cloud is highly desirable.
  • Ability to work with clients across multiple sectors, adapting requirements gathering and solutions accordingly.
  • Salesforce certifications, Nonprofit Cloud certification highly desired
  • Strong analytical, problem-solving, and stakeholder engagement skills.
  • Excellent communication skills, with the ability to explain technical concepts to varied audiences.
  • Experience with Salesforce integrations, data management, and reporting.
  • Ability to type a minimum of 50 words per minute

Bonus Points

  • Salesforce Nonprofit ceertification
  • Salesforce Education Cloud experience
  • Familiarity with EOS methodology

What We Offer

  • High-energy collaborative atmosphere
  • Encouraging and supportive work environment
  • Opportunity to work with new technologies
  • Opportunity for professional development and growth
  • Training, mentoring, and opportunity to obtain professional certifications
  • Competitive salary, STD/LTD, health plan, 401k with company match, company contribution to Health Savings Account
  • Annual bonuses


About DB Services

DB Services is a growing digital transformation consulting company based in the Indianapolis area with clients located around the world. Since 2003, we’ve provided application and workflow solutions using Claris FileMaker, Salesforce, web applications, and managed server services to Fortune 500 companies, small businesses, K-12, universities, and non-profit organizations alike. We work in a variety of industries including finance, education, non-profit, wholesale, healthcare, and more.

Our Clients & History

Since 2003, we’ve provided application and workflow solutions to Fortune 500 companies, small businesses, K-12, universities, and nonprofits alike. Our clients rely on us to design powerful solutions and deliver outstanding customer service. Building long-term client relationships is at the core of our business model, so we’re equally focused on building a cohesive and compatible team to accomplish our objectives.

Diversity & Inclusion

We believe diversity drives innovation, which is why we strive to create an inclusive culture at DB Services where all forms of diversity are seen as a critical value for the company. Everyone is welcome. We approach our work enthusiastically, learn quickly, improve constantly, and celebrate our wins at every turn. If you’re driven to perform, you’ll fit right in. We encourage our employees to bring their whole, authentic selves to work!

If this position sounds like a good fit for you, please submit your resume and attach a cover letter. In your cover letter, please tell us a bit about your software experience, aptitude, and why this position suits you.

We are looking for someone who has a desire to become a solid team member of a small firm, not someone who is interested in being a freelancer or part of a large corporation (though both types of experience are beneficial).