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Dartmouth-Hitchcock Medical Center

World-Renowned Medical Center Upgrades Database System

Dartmouth-Hitchcock Medical Center

The Communication Department at Dartmouth-Hitchcock Medical Center is responsible for telecommunications services across the entire Medical Center (the hospital, clinic, and medical school). To provide this service, the Communication Department must house all employees’ information. However, the FileMaker database they were using was aging and no longer supported. They came to us exploring whether to upgrade their existing FileMaker database or continue a struggling database venture that involved starting over from scratch using a different technology.

The Challenge

The DHMC Communication department provides telecommunications services to all three branches of DHMC. While their FileMaker system had been functionally sound, it was no longer supported by FileMaker. Further, their system needed to integrate with the web. Prior to coming to us, DHMC tried to upgrade their system using open-source technology outside FileMaker (PHP & MySQL), but the venture was proving laborious and unfulfilled.

The Solution

FileMaker’s low cost-of-ownership won DHMC over. They decided to abandon their other database project and got working with us on upgrading to the latest version of FileMaker. We created a thorough plan to upgrade the system and ensure no data was lost while minimizing disruption to DHMC and its employees. After thorough testing, we rolled out their new FileMaker system over a weekend.

The Results

Their prior FileMaker system was limited in its functionality and upgrading allowed us to implement new relational features and functionality. One benefit that we were able to implement was programming DHMC’s online phonebook to update in real time as the database is updated (it previously updated overnight). Also, sticking with FileMaker saved DHMC the training time and lack of familiarity involved with introducing a new system.

If you think you might need to upgrade your FileMaker system, contact DB Services to get started today!

"We were actually able to add more features than we thought would be possible within our budget. We always experienced a ‘can do’ attitude and DB Services was incredibly patient and easy to work with."
Courtney Hartman
Art Director
"The new FileMaker custom website interface is very user-friendly and easy to follow for our clients. In addition, it is much faster than the old Instant Web Publishing (IWP) interface. Thank you and all the others who have helped us out at DB Services. I am very grateful for the excellent service you provide us. Its nice to know we can call you for help if we have an issue."
Wayne Capek
"We needed a solution that would simplify the administration of our responsibilities under our contract with the State of Indiana. We have seen a dramatic increase across the state in the number of potential foster and adoptive parents that have begun the preparation and training process. This increase has resulted in a significant opportunity for children available for adoption. That’s a big win for everyone! And it’s all because we can refer potential parents to the proper state contacts efficiently and quickly."
Chris Morrison
Executive Director
"Thank you for all of your expertise and valuable help. I am so grateful to have found DB Services."
Linda Findlay
"Thank you for our new database system. We transitioned from a carbon copy paper based system to a digital database. The software has saved us time and money. We used to archive all our jobs in cabinets, now we can look up a job in seconds from anywhere. The software allows us to easily email estimates to our customers in pdf format. In a year there was a return on investment just from eliminating the purchasing of our carbon forms."
Todd Cartmel
"The new system allows us to create and track jobs for customers along with inventory, something we had been doing with separate word and spreadsheet files. Because it’s now so intuitive, new staff members are able to begin using the database immediately without our usual training session and ‘cheat sheets’ for getting around within the file."
Tom Andrews