Licensing and Sales Support Coordinator

We are looking to hire a Licensing and Sales Support Coordinator with strong communication and problem-solving skills and a positive can-do attitude.

Are you motivated, enthusiastic, and an excellent communicator? Do you enjoy making genuine connections with customers? Are you results-driven and a quick learner, always ready to take on new challenges? We are looking to hire a reliable, driven Licensing and Sales Support Coordinator to work full-time in our Indianapolis office.

If the above description sounds like you, we want to talk to you about joining our growing DB Services team in our ongoing mission to positively impact clients through the development of custom solutions that increase workplace innovation.

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Availability
Full-Time: Location
Indianapolis, IN

Responsibilities

Generate new sales opportunities from customers
Initiate communications with existing customers
Understand service and offerings and communicate the process to customers
Work directly with the CEO and sales staff to achieve high customer satisfaction
Update customer information and prospect information in CRM tools, Salesforce experiences a bonus
Create licensing quotes and manage licensing renewals for customers
Ensures the renewal of licenses on time prior to the license expiration
Communicate regularly with partner channels on customer renewals
Maintains licensing records and license keys
Processes payment for licensing and updates purchase order records when processed
Works with customers to ensure compliance with end-user license agreements
Build relationships with current customers through follow-up communications
Answer incoming calls and respond to website licensing forms
Calls and creates contact reports for outbound and inbound calls, determining the best course of action moving forward
Supports sales and administration efforts, leading to improved flows and processes
Assist with administrative tasks as needed

Qualifications

1+ years of direct customer service experience
Confidence and drive to deliver verbal communications with prospects and customers
Strong problem-solving and interpersonal skills
Must demonstrate high levels of persistence and resilience
Strong organizational skills
Exhibit signs of innovation and a positive attitude
Flexibility to pick up and assist with other tasks for the team
Ability to perform job functions with little-to-no supervision
Ability to work from Indianapolis corporate office with hybrid option pending managerial approval

Bonus Points

Familiarity with Claris FileMaker, Salesforce, and/or AWS
Desire to grow your career in the world of inside sales and in the technology industry
Familiarity with EOS methodology

What We Offer

Base salary with commission and bonus structures
15 Days of PTO available from Day 1
Company benefits
Wellness program reimbursements
Student loan reimbursement assistance
Company-funded professional development
Provided lunches

Key Performance Indicators

New accounts
Expanding accounts
Renewal percentage

About DB Services

DB Services is a growing software development and consulting company based in Indianapolis, IN with clients located around the world. We work in a variety of industries including advertising and marketing, education, wholesale, and healthcare. Our mission is to make organizations more efficient and effective while offering superior service and exceptional expertise with Claris FileMaker, Salesforce, and Web solutions.

Our Clients & History

Since 2003, we’ve provided application and workflow solutions to Fortune 500 companies, small businesses, K-12, universities, and nonprofits alike. Our clients rely on us to design powerful solutions and deliver outstanding customer service. Building long-term client relationships is at the core of our business model, so we’re equally focused on building a cohesive and compatible team to accomplish our objectives.

Diversity & Inclusion

We believe diversity drives innovation, which is why we strive to create an inclusive culture at DB Services where all forms of diversity are seen as a critical value for the company. Everyone is welcome. We approach our work enthusiastically, learn quickly, improve constantly, and celebrate our wins at every turn. If you’re driven to perform, you’ll fit right in. We encourage our employees to bring their whole, authentic selves to work!