Data Cloud for Education

With Data Cloud for Education, you can consolidate scattered data from various systems into a single, powerful platform. New education-specific data model objects can integrate information from learning management systems (LMS), student information systems (SIS), engagement platforms, and enterprise resource planning (ERP) systems. This harmonized data enables you to build precise segments, generate calculated insights, and track essential metrics. Your institution can leverage actionable insights across all areas, creating a seamless experience for your learners and stakeholders.

Einstein Features

Alumni Metrics with Einstein and Data Cloud

Combine Einstein, Data Cloud, and Education Cloud to gain a full picture of alumni and supporter engagement. Alumni Metrics brings together data from multiple sources to offer relationship officers descriptions and ratings of an alumnus' impact based on their experience, volunteerism, philanthropy, and institutional participation. You can configure these insights for different areas beyond alumni pages, giving you flexibility in tracking and improving engagement across your institution while providing a holistic view of each alumnus.

Use Einstein to Summarize Advising Cases

Einstein's generative AI capabilities now allow for automatic advising case summaries. These summaries cover learner interactions, academic terms, enrollments, assessments, and alerts. Case records are easily configurable, ensuring that staff have quick access to important information on a dedicated tab.

Use Einstein Mentoring Summaries to Match Mentors

Use Einstein to generate mentoring summaries, making it easier to pair mentors and mentees. With AI-generated overviews of skills, experience, and relationships, mentoring programs can create better-suited connections. Additionally, both mentors and mentees can review these summaries during introductions for better alignment.

Student Success Tools

Enroll Newly Admitted Students in Learning Programs

The new Enroll Applicant action streamlines the process of enrolling newly admitted students. You can bulk process enrollments, making this feature a time-saver for institutions handling large numbers of students.

Monitor Learners with Watchlist Tracking

Enhanced learner support is now possible with Watchlist Tracking. Institutions can add students to a watchlist from various pages, and escalate their records as needed for timely intervention, ensuring personalized academic support for learners at risk.

Pulse Checks for Real-Time Learner Feedback

Institutions can now assess student well-being, satisfaction, and engagement with Pulse Checks. These tools allow for recurring or one-time assessments that learners can complete through their learner portal. Advisors gain a complete view of student sentiment over time with easy-to-read score graphs.

Learner Progress Summaries

The new Learner Progress Overview Flexcard helps learners track their academic journey. Both students and advisors can view progress highlights, including completion percentages, credits, and program details, ensuring clear pathways to success.

Learning Management Enhancements

APIs for Course Catalog Management

Institutions can now streamline their course catalog management by using new REST and Apex APIs to create, edit, or access learning courses and programs. The API suite supports external IDs, simplifying the migration of course data and the management of learning programs.

Manage Imported Catalog Data in Learning Program Plan Builder

Managing learning program plans has never been easier with the Learning Program Plan Builder, allowing institutions to view, edit, and publish program plans directly in the interface.

Intelligent Degree Planner

Learner Pathway Templates

Prebuilt pathway templates in the Intelligent Degree Planner help learners customize their academic journey. Staff can also build recommended pathways using a drag-and-drop interface, providing flexibility for both learners and advisors.

Prerequisite and Corequisite Notifications

The Intelligent Degree Planner ensures learners don’t miss critical prerequisites or corequisites by automatically notifying them when necessary requirements are missing. This feature helps guide students toward timely graduation.

Intelligent Program Comparision Engine

Help students make informed decisions with the Intelligent Program Comparison Engine. This feature allows learners to compare their current learning program with up to three other options, highlighting the courses and requirements they’ve fulfilled. They can also generate detailed What-If reports for additional clarity.

Applicant Management

Strengthen Engagement With Recruitment Inquiry and Opportunity Management

Salesforce’s enhanced recruitment tools allow institutions to better manage inquiries from prospective students. Inquiry tools help streamline the process by routing requests to the appropriate teams, ensuring fast and accurate responses. Recruitment teams can also assign opportunities to staff, track metrics, and forecast revenue effectively.

Streamline the Recommendation Process with Recommender Experience

You can now automate the recommendation process for admissions, saving time for applicants, recommenders, and admissions staff. From request emails to follow-ups, the Recommender Experience minimizes manual effort while ensuring comprehensive recommendation submissions.

Fundraising Updates for Advancement

Manage donor information with ease using the new Fundraising tools. Create outreach codes in bulk, sync addresses, generate donor briefs, and track pledges more efficiently. You can also match donors using external IDs, track tax receipts, and manage soft credits for gift commitments.

Conclusion

Salesforce Education Cloud’s Winter '25 release is nothing short of a winter wonderland for your institution! With the power of AI, enhanced student support, and seamless integration, these new features will ensure that every learner’s path is as bright and clear as a crisp winter morning. So bundle up and get ready to embrace a new season of success, because with Salesforce, your institution is destined to thrive in every winter ahead!

If you would like more information on this release, please visit the official Salesforce Winter '25 release notes. If you have any questions about Salesforce or want to see any of these implementations in your own Salesforce org, contact DB Services.