case studies

Greater St. Louis, Inc. (GSL) is a nonprofit organization whose mission is to drive growth with one voice, one agenda and expand opportunity for all in the bi-state St. Louis MSA. GSL was formed through a merger and inherited two Salesforce systems that didn't work together or meet their needs. DB Services implemented a new, customized Salesforce org that allowed GSL to better understand the needs of their community and affect more change.

Canal Alliance is a nonprofit organization whose mission is to support Latino immigrants and their families on the path to stability. They rely on Salesforce to manage their fundraising efforts, program data, and communications with donors. After an upgrade left them with lost and scattered data, they needed help with the administration side of their org in order to use their data effectively. DB Services took over admin tasks, handled support tickets and urgent requests, and made ongoing improvements. This gave them a single source of truth for their data and improved collaboration.

United Way of San Antonio and Bexar County is a nonprofit organization whose mission is to improve early childhood care and education. They partner with child development centers in their local community and assist them in meeting quality standards. They needed a more efficient way to manage and analyze their data and be able to share it between centers. DB Services built them a custom Salesforce org that integrated with Formstack to give them a single source of truth and a streamlined way to assess centers.

Zeta Phi Beta Sorority, Inc. is a historically African American sorority founded in 1920 with a mission to promote the ideas of service, charity, scholarship, civil and cultural endeavors, sisterhood, and finer womanhood. With over 125,000 members and more than 800 chapters worldwide (and growing,) they needed to streamline their new member process in Salesforce. DB Services built a workflow that saved Zeta Phi Beta precious time and resources, allowing them to focus on continuing the impact of their organization.

Jackson Systems, LLC is a family of companies that service the HVAC market whose mission is to provide the best quality and most contractor-friendly products and services in the industry. They needed a simple way to drill down into data about their sales process, customers, and growth using Tableau CRM. DB Services collaborated with Jackson Systems to implement a customized Salesforce implementation that allowed them to create and view reports on what matters most to their business.

Pathstone is an independent, multi-family office that provides wealth management services to an exclusive network of ultra-high-net-worth clients. Pathstone approached DB Services to optimize and continue building on their existing Investment Hub, a platform they use to build client portfolios and buy and sell public investments. The DB Services team was able to provide insights on improvements and customize their Salesforce environment to increase efficiency.

Intermountain Food Equipment, Inc. is a manufacturer representative agency for the commercial food industry that focuses on the future of food service. Intermountain purchased Courtney Marketing in 2019 and needed a simple way to keep track of data and processes with the companies’ two different Salesforce environments. DB Services merged the two together, consolidating the information and making their organization more efficient and effective.